A problem occurs any time that you are faced with a situation where the action that should be taken is uncertain or unclear. This might happen on a grand scale, (as when deciding a business strategy or choosing which technology to pursue) alternatively it might occur at a lower level e.g. when dealing with a complaint, a tardy employee or equipment failure.

Defined this way it is clear that problems, challenges and issues are our constant companions through life so it pays to find out how to deal with them in the most effective and efficient manner possible.

Programmes cover topics such as:

Running problem solving meetings
Root cause analysis
Problem solving methodologies
Data capture tools
Decision making strategies
Creative thinking techniques