Tel: 0844 394 8877

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Boulden Management Consultants

Pick n' Mix Training

The Art of Diplomacy

staying in control

Handling situations tactfully

Pick n' Mix Courses - Build your own bespoke workshop


These 2-hour remote training courses are a bit different from the others listed on the site. They're intended to be used as building blocks to allow you to create as near as possible a bespoke workshop tailored to your own specific requirements, but from off-the-shelf components. See the main Pick n' MIx page for fuller details of how this works.

2 hour Session

Course Brochure Download
Art of Diplomacy brochure

Learning Goal

Dealing with sensitive situations tactfully.


  • Defining Diplomatic Sensitivity
  • Using Key Influencing Techniques
    • Assertive Listening & Assertive Inquiry
    • Re-framing
    • Assertive Fogging Technique
    • Three-Step Assertive Technique
  • Micro Coaching Session

Who should attend this in-house virtual workshop?

Anyone who wants to avoid ‘stepping on toes’ when dealing with other people; especially people from other cultures and different backgrounds.


Pick n’ Mix sessions are run as virtual ‘Zoom’ workshops and last 2 hours. The mood during the workshop is relaxed, open and positive. The techniques taught are based on the latest scientific research.

E-Learning Module

Each Pick n’ Mix session is accompanied by an e-learning module that participants complete as pre-work. This allows us to focus on practical exercises and case studies during the live Zoom session.


Call now for more information...
Boulden Management Consultants:
via our Contact form
Tel UK: 0844 394 8877    Tel international: +44 1788 475 877