Tel: 0844 394 8877
Every year millions of dollars change hands on mergers, acquisitions, joint ventures, This one-day programme aims to provide participants with the skills needed to conduct business via the telephone or email. The focus of the course is on improving interpersonal skills when dealing with people who it is not possible to meet face-to-face. It covers the specific communication tools that are needed in order to build rapport, listen fully and use well-chosen questions so as to understand other people’s viewpoints. By the end of the course participants should be in the position to build good quality relationships and reach win/win agreements more quickly than before.
By attending this highly interactive one-day course you will:
The workshop will be suitable for any employee who wants to have a thorough refresher course on how to negotiate effectively via the phone or email. It is also suitable for those people who have had little formal skills training and who wish to acquire a methodical and professional approach to communicating persuasively with others when face to face contact is not possible.
The phrase the ‘inner game’ is a term borrowed from sports psychology. It is a reference to the fact that what is going on inside a person’s head (their state of mind) is crucial to good performance. Here we consider the role perception and beliefs of people who are expert at doing deals via email or on the telephone.
Ensuring that you have prepared thoroughly before phoning or emailing someone.
Building a sense of trust and partnership with the other party is a key aspect of achieving good quality deals and reaching agreements quickly. Here we look at four methods for creating a psychological ‘connection’ with other people.
This set of tools is concerned with asking high quality questions that map out precisely the other party’s needs and requirements.
Using assertive tools combined with NLP techniques to put your point of view in a firm, persuasive, courteous manner.
A four step process where each letter in the key word ‘deal’ represents a stage in negotiating an agreement:
Participants take part in role-plays in order to practise all tools and techniques covered on the course.
Feedback is based upon peer review using a Boulden assessment checklist. Completing the assessment checklist is not only valuable to the people involved in a given case study, it also helps those completing them to gain an in-depth understanding of the building blocks that make up an outstanding distance deal maker.
All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.
To talk to us about our range of courses contact
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877