Tel: 0844 394 8877
A Business Consultant, Business Partner or ‘Trusted Advisor’ is someone who the client perceives as an extension of their own organisation i.e. they act in line with the client’s best interests and are seen as a valuable resource that can provide input on a wide range of topics. Being actively involved in the customer’s work processes leads to higher margins and ensures that the barriers to entry for competitors become very high. This programme involves acquiring the knowledge, skills and attitude needed to be successful in this ‘business consultancy’ role.
By attending this highly participative one-day course you will:
This is a training programme for people who have good sales skills and have built up sales volumes of ‘core products’ or standard services with their customers, and now want to learn how to broaden and deepen client relationships.
Reviewing the theories, key concepts, beliefs, values and principles involved in embodying the Trusted Advisor or Business Partner role.
Appreciating what additional services can be offered to build a consultancy relationship and gaining insights as to how they can be structured.
An important part of being a successful Trusted Advisor is giving good quality advice to customers and, of course, having that advice accepted.
A systematic and disciplined Business Partner Planning process is vital to help to guide our actions to deepen and broaden the relationship on an on-going basis.
Outstanding Trusted Advisors, Business Partners or Business Consultants are excellent at developing rapport and are skilled at putting forward their views in a forceful yet courteous way. They send clear messages and are specific about what they want and are able to defuse conflict.
Mastering a six-part format for running a successful customer meeting when establishing a Trusted Advisor relationship with a customer.
Numbers are limited twelve per course to maximise participation in the programme. Each delegate is given a detailed assessment of their Trusted Advisor skills using Boulden skills assessment checklists.
There is an option of following the workshop with a three month long Action Learning project to link the lessons from the training back into the workplace. If this option is selected there is a closure workshop at the end of the project phase where delegates present how they have applied the techniques learned on the course into their daily work routines.
All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.
To talk to us about our range of courses contact
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877