Tel: 0844 394 8877

Boulden Management Consultants

Leadership Capabilty  >  Half-Day Courses

Developing Emotional Intelligence

Workshop in Developing Emotional Intelligene

Understanding your personality in order to effectively manage your behaviour

Half Day Course

Course Brochure Download
Develop Emotional Intelligence brochure
  • Be more aware of your ‘true self’
  • Appreciate the value of self control
  • Master the art of ‘reading people’


Emotional intelligence can be defined as the range of skills that a person uses to deal with the everyday challenges that life brings. It is about (i) recognising our own feelings and (ii) the feelings of others, (iii) managing our own emotions and (iv) influencing the actions of others. This is important because research has shown that a person’s Emotional Intelligence (EI) is often a more accurate predictor of success than the individual’s IQ. In other words, no matter how clever someone is, their success is strongly affected by how well they communicate their ideas and interact with their peers (i.e. their EI). This half-day management master class will look at EI and by examining its core concepts will dramatically improve participants' ability to understand both their own personality, and the personality of those of the people who are important to them (e.g. friends, colleagues, customers etc.)

Learning objectives

By attending this highly interactive and practical half-day course you will:

  • Master a powerful technique for becoming aware of your underlying values
  • Discover the behaviours that are used by successful people to stay in control
  • Be equipped to resolve personal problems elegantly
  • Learn how to empathise with others
  • Grasp some methods for influencing the moods and actions of others

Who should attend?

This course is for all managers, leaders and professional people who wish to be more successful in their dealing with others through improved self-awareness and enhanced social skills.


Understanding Emotional Intelligence (EI)

A brief review of EI theory, why EI matters and the main components or ‘competencies’ associated with EI.

  • Understanding the biological basis of EI
  • Examining the four EI master competencies

Exercise: group discussion on what improving EI means in practise

Developing ‘Self Awareness’

Becoming aware of some of the underlying behaviour patterns and emotions that drive our behaviour.

  • Using emotions to reflect on our deep thought processes
  • Uncovering core values

Exercise: identifying core values

Developing ‘Self Management’

Appreciating some of the methods that are available for managing one’s internal states, impulses, and resources in order to stay clam and centred in difficult situations.

  • The ‘three lenses’ method
  • The NLP Triangle – a simple but powerful problem solving strategy

Exercise: using the NLP Triangle to address a real life issue

Developing ‘Social Awareness’

Learning to ‘read’ other people so that we can accurately assess how they feel about a particular issue and can empathise with their situation.

  • Improving the understanding of others through the ‘perceptual positions’ concept
  • Reading body language and spotting ‘tells’

Exercise: learning to spot 'tells'

Developing Social Skills

Specific techniques for becoming adept at inducing desirable responses in others i.e. within reason, making them inclined to go along with your wishes.

  • Compelling body language (assertive posture and gestures)
  • Matching values
  • The three step assertive technique

Exercise: working with reciprocity applying the three step assertive techniques to ‘real life’ situations



Feedback is based upon peer review using Boulden assessment checklists. Completing the assessment checklists is not only valuable to the people involved in a given role play or case study, it also helps those completing them to gain an in-depth understanding of the building blocks that make up effective emotional intelligence.

Remote Training

All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.


Further information on this course is available by contacting
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877