Customer Service
Boulden Management Consultants
Effective customer engagement is key to client retention and also profitability; so non-sales professionals (e.g. project managers, technical specialists, scientists, account staff etc.) need to connect effectively with customers and clients by delivering outstanding customer service.
This ability to engage with customers in a friendly and productive way is at the heart of our customer satisfaction workshops. These trainings are aimed at ensuring that clients feel that they are being listened to and that their concerns are being addressed.
A two-day training course on focusing on win/win customer relations and boosting the likelihood of repeat business
A two-day course on engaging with clients in a b2b environment
A one-day workshop for professional people on how to plan and conduct a meeting with a customer
A one-day programme to give staff the skills needed to provide high quality customer care
An Espresso 90 minute workshop on anticipating customer needs, requirements, and concerns.
To talk to us about our range of courses contact
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877
© Boulden Management Consultants Limited. All rights reserved. Reproduction or copying of any material without written permission is prohibited.
International House, 36-38 Cornhill, London, EC3V 3NG - Tel: 0844 394 8877 - VAT 715 0101 95 - Company number 03564303
Privacy Policy - Environmental Policy - Social Responsibility Policy
