Anticipating Customer Concerns

Aim

How to anticipate customer needs, requirements, and concerns.

Syllabus

• Defining Anticipation
• Position Perception
• Prospective Hindsight
• Horizon Scanning
• Providing Insights

Who should attend this in-house course?

Anyone who wants to understand how to be ahead of the game when it comes to satisfying their customers' demands.

Style and tone

All 'espresso sessions' are run in-house (either in-person or remotely), they are highly participative and last around 90 minutes.

The mood during the workshop is relaxed, open and positive.

Techniques taught are based on research findings.

Remote Training

All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.