Essential Telesales
Boulden Management Consultants
One-Day Course
This workshop introduces participants to the knowledge, skills and attitudes needed to perform as a first class telesales person. The programme is based on applying Neuro Linguistic Programming (NLP) techniques to the telesales process and will give attendees insights into how to achieve outstanding results when talking to customers on the phone. During the programme delegates are introduced to the beliefs of people who are expert at building relationships on the phone, questioning skills, plus cross-selling and closing techniques.
By attending this highly interactive one-day course you will:
People who sell using the telephone who wish to further develop their skills.
Understanding the most common errors or pitfalls that inexperienced telesales people can fall into, and gaining a realisation as to what ‘best’ practise telesales looks like.
Attitude and values are crucial to good performance. Here we consider the mind-set of expert telesales people.
One of the keys to being an effective telesales person is to have a strong, flexible voice; a voice that all the prospects will want to engage with because it has enough variation in tone and tempo to be interesting to listen to. To develop such a voice it is necessary to practise exercises that are designed to enhance vocal power.
Creating a sense of trust and partnership with prospective clients is a key sales skill. Here we consider how to build a psychological ‘connection’ with other people.
Paying close attention to the prospect’s non-verbal behaviour and tuning into the underlying message that is being transmitted is a key skill for conducting an effective telesales call.
This set of tools is concerned with asking high quality questions that map out precisely the decision-maker's needs and requirements.
Understanding how to deal with objections, obstacles, or resistance during a telesales call.
Understanding the four stages that need to be worked through with a customer in order to win business, while appreciating the distinctions in process between Outbound and Inbound calls.
Feedback is based upon peer review using a Boulden assessment checklist. Completing the assessment checklist is not only valuable to the people involved in a given case study, it also helps those completing them to gain an in-depth understanding of the building blocks that make up an excellent telesales call.
All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.
To talk to us about our range of courses contact
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877
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