Delivering Bad News

Learning Goal

Explaining unwelcome news with empathy and clarity.

Content

• Defining ‘Bad News’ conversations
• The 5 Principles of Communicating Negative Messages
• Craft Your Message – six steps to mastery
• The CIA Speech – cutting to the chase
• Develop Support Materials
• The Calm Technique – managing your (and the person’s) reactions.

Who should attend this in-house virtual workshop?

Anyone who is, or will soon be, in the position of giving someone news that they are likely to find upsetting.

Methodology

Pick n’ Mix sessions are run as virtual ‘Zoom’ workshops and last 2 hours. The mood during the workshop is relaxed, open and positive. The techniques taught are based on the latest scientific research.

E-Learning Module

Each Pick n’ Mix session is accompanied by an e-learning module that participants complete as pre-work. This allows us to focus on practical exercises and case studies during the live Zoom session.