Tel: 0844 394 8877

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Boulden Management Consultants

Pick n' Mix Training

Delivering Bad News

delivering bad news

Managing reactions

Pick n' Mix Courses - Build your own bespoke workshop


These 2-hour remote training courses are a bit different from the others listed on the site. They're intended to be used as building blocks to allow you to create as near as possible a bespoke workshop tailored to your own specific requirements, but from off-the-shelf components. See the main Pick n' MIx page for fuller details of how this works.

2 hour Session

Course Brochure Download
Delivering Bad News brochure

Learning Goal

Explaining unwelcome news with empathy and clarity.


  • Defining ‘Bad News’ conversations
  • The 5 Principles of Communicating Negative Messages
  • Craft Your Message – six steps to mastery
  • The CIA Speech – cutting to the chase
  • Develop Support Materials
  • The Calm Technique – managing your (and the person’s) reactions.

Who should attend this in-house virtual workshop?

Anyone who is, or will soon be, in the position of giving someone news that they are likely to find upsetting.


Pick n’ Mix sessions are run as virtual ‘Zoom’ workshops and last 2 hours. The mood during the workshop is relaxed, open and positive. The techniques taught are based on the latest scientific research.

E-Learning Module

Each Pick n’ Mix session is accompanied by an e-learning module that participants complete as pre-work. This allows us to focus on practical exercises and case studies during the live Zoom session.


Call now for more information...
Boulden Management Consultants:
via our Contact form
Tel UK: 0844 394 8877    Tel international: +44 1788 475 877