Tel: 0844 394 8877

Boulden Management Consultants

Management Skills  >  Half-Day Courses

Problem Solving Strategies

Training course in problem solving

Learn to solve problems effectively and make better decisions

Half Day Course

Course Brochure Download
Problem Solving Strategies brochure
  • Engage others in the problem solving process
  • Deliver solutions that generate a ‘first time fix’
  • Create robust action plans that take account of key risks


The workshop begins by covering the mind-set, mental outlook, or ‘attitude’ that is adopted by great problem solvers, so that problems don’t grind them down but are a source of fascination. We next look at a core problem solving methodology that helps to ensure high quality solutions are implemented to deal with issues and challenges. By the end of the course participants will have greatly increased their self-confidence when addressing problems and appreciate the importance of making ‘evidenced based choices,’ as well as appreciating the value of gaining ‘buy in’ to their decisions from their peers and other interested parties.

Learning objectives

By attending this highly interactive and practical half-day course you will:

  • Master the ‘golden rules’ of effective decision making
  • Discover a simple, yet elegant process for rational problem solving
  • Acquire strategies for making well informed choices
  • Learn how to avoid some of the most common mistakes when solving problems
  • Grasp the importance of assessing risk in decision making

Who should attend?

This course is for all Executives, Managers, Team Leaders and technical professionals who wish to improve their ability to engage in effective problem solving strategies.


Key principles of effective problem solving

Understanding the personal qualities and technical factors that are important in making good quality decisions.

  • The problem solving ‘mind-set’
  • Core problem solving concepts
  • Common mistakes in problem solving
  • The principles of effective problem solving

Exercise: identifying common errors and highlighting areas for change

Core problem solving process

Mastering a technique for solving problems in a methodical manner.

  • Understanding the Rational Approach
  • The Steps in the Rational Approach
  • Resisting impulsive action

Exercise: problem solving case study

The Decision Matrix

Appreciating how to choose between possible options based on an objective assessment of the evidence

  • Understanding the Decision Matrix concept
  • The Decision Matrix process
  • Example Decision Matrix

Exercise: building a Decision Matrix

Risk Analysis

Learning how to avoid obvious problems and pitfalls when implementing a solution.

  • Understanding Risk Analysis: The pessimists outlook and the ‘look before you leap’ mentality
  • Protective and Preventative actions
  • The Six Step Risk Analysis process

Exercise: running a Risk Assessment session



Feedback is based upon peer review using Boulden assessment checklists. Completing the Boulden assessment checklists is not only valuable to the people involved in a given role play or case study, it also helps those completing them to gain an in-depth understanding of the building blocks that make up effective problem solving techniques.

Remote Training

All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.


Further information on this course is available by contacting
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877