Reading Personality Types

Aim

Learn how to manage staff and customers better by understanding different personality types.

Syllabus

• Understanding Personality
• The Big Five Personality Traits
• Understanding Meta Programmes
• The Dark Triad
• Adjusting for Cultural Differences

Who should attend this in-house course?

Anyone who wants to understand how to systematically build high-quality relationships with customers and key staff members.

Style and tone

All 'espresso sessions' are run in-house (either in-person or remotely), they are highly participative and last around 90 minutes.
The mood during the workshop is relaxed, open and positive.
Techniques taught are based on research findings.

Optional Pre-work

There is the option for participants to complete a 20-minute e-learning module as pre-work, which means that more time can be spent on practise and role-play during the live session.

Remote Training

All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.