Assertive Communication Techniques

Aim

Techniques for being ready, willing and able to say what you think (or feel) in a direct but courteous manner.

Syllabus

• Defining Assertiveness
• Your Assertive Rights
• Using Assertive Communication Techniques
• Five Assertive Communication Techniques

Who should attend this in-house course?

Anyone who wants to be more self-confident and self-assured when talking with colleagues, customers and senior managers.

Style and tone

Espresso sessions are run in-house and last 90 minutes. The mood during the workshop is relaxed, open and positive. Techniques that are taught are based on the latest scientific research.

Optional pre-work

There is the option for participants to complete a 20-minute e-learning module as pre-work, which means that more time can be spent on practise and role-play during the live session.

Remote Training

All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.