Diplomatic Sensitivity

Aim

To understand how to find the right things to say in order to maintain good relationships and avoid giving offence.

Syllabus

• Defining Diplomatic Sensitivity
• Using Key Influencing Techniques
  • Assertive Listening & Assertive Inquiry
  • Reframing
  • Assertive Fogging Technique
  • Three-Step Assertive Technique
• Micro Coaching Session

Who should attend this in-house course?

Anyone who wants to avoid ‘stepping on toes’ when dealing with other people; especially people from other cultures and different backgrounds.

Style and tone

All ‘espresso sessions’ are fast paced and participative. The mood during the workshop is relaxed, open and positive. Techniques taught are based on published scientific research and we constantly review the latest psychological journals to update the materials with the latest findings.

Remote Training

All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.