Tel: 0844 394 8877
This half-day management intensive workshop will dramatically improve your ability to deliver a negative message directly but humanely. This ‘bad news’ could take many forms ranging from having to tell an employee that they are to be made redundant; to explain that a delay has occurred on a project to; asking for a price rise from a customer, but whatever the specifics of the ‘difficult situation’ you will learn techniques to send clear messages that take into account the other persons’ point of view.
By attending this highly interactive and practical half-day course you will:
This course is ideal for experienced managers who want to have a refresher or ‘master class’ on transmitting bad news in the most palatable way possible. It is also relevant for all those new to management or leadership who want to grasp the essential elements of communicating negative messages clearly and compassionately.
Reviewing the theories, key concepts and principles involved in effectively transmitting a negative message to someone.
People take bad news relatively well when it is delivered clearly, concisely and in a way that takes their feelings and circumstances into account.
How to be deal with your own emotions as the ‘giver’ of bad news.
Understanding tools for helping the recipient of the bad news absorb the message.
Understanding common adverse reactions to getting bad news and appreciating how to handle them
Feedback is based upon peer review using Boulden assessment checklists. Completing the assessment checklists is not only valuable to the people involved in a given role play or case study, it also helps those completing them to gain an in-depth understanding of the building blocks that make up the strategies involved in giving bad news.
All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.
Further information on this course is available by contacting
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877