Communicating Negative Messages

Aim

To understand how to deliver upsetting news in a clear, confident, sensitive manner.

Syllabus

• Defining ‘Bad News’ conversations
• The 5 Principles of Giving Bad News
• Craft Your Message – six steps to mastery
• The CIA Speech – cutting to the chase
• Develop Support Materials
• The Calm Technique – managing your (and the person’s) reactions.

Who should attend this in-house course?

Anyone who is, or will soon be, in the position of giving someone news that they are likely to find upsetting.

Style and tone

Espresso sessions are run in-house and last 90 minutes The mood during the workshop is relaxed, open and positive. Techniques that are taught are based on the latest scientific research.

Optional pre-work

There is the option for participants to complete a 20-minute e-learning module as pre-work, which means that more time can be spent on practise and role-play during the live session.

Remote Training

All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.