The Art of Diplomacy

Overview

Diplomacy is the art of building and maintaining relationships using tact and mutual respect, where… Tact is sensitivity to what is appropriate in dealing with others, including the ability to speak without offending. Mutual Respect is showing due regard for another person's feelings, rights, and wishes; while standing up for your own feelings, rights, and wishes.

The training covers what's involved in making people feel very comfortable with you, and your suggestions, while also being able to resist bullying, pressure or aggressive behaviour with good grace and great charm.

Learning objectives

By attending this highly interactive and practical half-day course you will:

• Understand the key principles of behaving in a diplomatic manner
• Appreciate how to build your political capital
• Acquire tools for creating rapport
• Learn how to demonstrate empathy
• Master the art of saying "no" graciously

Who should attend?

This course is for anyone who wants to improve their ability to act with tact, empathy and self-respect.

Customisation

This programme is delivered in a remote format.

Where appropriate, we conduct interviews and facilitate focus groups to gather information with which to write bespoke case studies that precisely reflect the culture and work environment of the participants.

Feedback

Feedback is based upon peer review using Boulden Assessment Checklists. Completing feedback against the assessment checklists is not only valuable to the people doing a given role play, or case study, it also helps the observer, who is completing it, to gain an in-depth understanding of the building blocks that make up effective diplomatic behaviour.

Follow up Coaching Support (Practise makes Perfect)

The workshop can be followed by a 3/4-month-long group coaching activity (using the Action Learning Philosophy). This involves delegates trying out the skills from the workshop in real life situations and getting support and guidance from their peers and the consultant as they do so. If this option is selected there is a Closure Workshop at the end of the coaching phase where delegates present how they have applied the techniques learned on the course into their daily work routine (using the Most Significant Change methodology).

Remote Training

All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.